The email will come from firstname.lastname@example.org with the title ‘Portal Credentials’ and look like the below:
Please find below the login details to our portal so that you can submit your time: Please navigate to https://………………………….
Username: (your email address)
Kind regards Charteris Management
Tel: 0161 826 6420
Click on the link or you may need to copy this link into Explorer or Google Chrome if on an iPhone
Please TYPE and not copy and paste the temporary password you are given
Then you will see the below and be asked to type the password in again then set your own password (Please take a note of this).
If you need help with something not currently in our knowledge base, then please ask away in the form below…