Many agencies are self billing, meaning that you just send your timesheets to them and they pay us*. If your agency requires us to send them weekly or monthly invoices you will need to raise your time on our portal as well as submitting your time to them in accordance with their instructions to you – this may be on a portal, by email or even phoning your agency consultant.
*if you are not sure please contact us and we will be happy to help
If you have expenses to raise these will need to go on a separate invoice, choose ‘Raise New Expense’ and input the details there, but please don’t use the £ (pound sign) as this is created automatically.
We will raise invoices and send them to your agency and you will also receive a copy.
You will be able to see when payment is processed on the same portal. When the invoice status says ‘receipted’ this means funds have been allocated to your invoice and been processed.
If you need help with something not currently in our knowledge base, then please ask away in the form below…