Knowledge Base / Contractor FAQs / Can I be paid at a specific time?
Sadly, no. All of our payments are processed manually – so the team work through the bank from where they left off the previous day and allocate funds received to your invoice. This is then exported for payroll to process.
We do multiple payruns and the time that we process the payment is dependent upon where the funds fall in our account as our team work through the bank in order. The time that the money clears in our account is out of our control. This can vary from week to week, so as mentioned in the email that you received confirming your payment, funds will be in your account by close of business as this is all that we can guarantee. One week you may see money at 10am, another week at 3 and so on.
When the agency pay us and funds leave their account it is beyond their control and ours as to when we actually receive the funds.
All that we can guarantee is that our salary payment will be in your account by close of business on the day that we receive the money. If you check your timesheets portal you will be able to see as soon as we have allocated funds to your invoice; it will show as ‘receipted’.
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